Please follow the steps below so that we can begin to process your claim.
- Fill out the Warranty Return form.
- Upon receipt of your return authorization request, we will evaluate your request.
- If it meets our policy requirement we will send you a return authorization number (RA) within 5 business days.
- Once an RA number is issued, all broken products must be received by True Temper Sports within 14 calendar days. Otherwise the RA will expire, the warranty return will be revaluated and a new RA will be issued, if eligible.
- After we have authorized the return, please send your product, receipt and RA number via a prepaid, insured, traceable method to ensure a safe and documented delivery.
SHIP RETURNS TO:
TRUE Lacrosse Warranty
Lacrosse Division / 20th floor
One Commerce Square
40 South Main St.
Memphis, TN, 38103